WHAT OUR FIELD LEADERSHIP TEAM STANDS FOR:
We work in a unique business with a very special client. We get to share one of life’s most amazing adventures with our client! Everything we do is for our Mom2Be, and our stores and field leadership team are at the heart of her experience. We are ambitious, performance driven team members who foster a winning culture that inspires others to create and deliver an amazing experience during each and every interaction.
Position & Objectives Summary: Your Newest Journey Starts Here! You are a brand ambassador, and an advocate for the culture of our Company. Our culture sets us apart and influences everything that we do. As the leader and champion of your district, you are the culture, sales, and strategy guru within your market.
As a leader in our business, it is up to you to instill our mission and culture into the daily behaviors of yourself and others. We care about a culture of greatness. Culture is the true identity of the Company, and it’s the personality of our organization. Culture shapes team member, client, and partner behavior.
Our Field Goals:
-Deliver an amazing experience during every interaction.
-No matter what she is coming in for, surprise and delight her by delivering what makes us unique.
-Foster a winning culture that inspires our teams to deliver the +1 Experience.
-Attract, develop, and retain best in class leaders who own and deliver their business results.
-Establish career growth opportunities at all levels.
-Support a culture where team members seek to improve each and every day, evaluate their business, and react to achieve results.
-Know your business, what drives it, and how to maximize it.
What does success look like for a District Manager?
-Have a passion for people; put our client first! Create and maintain a culture that is focused around our Mom2Be. Ensure her shopping experience starts when she walks in the door; treat her like your best friend. Have the same level of passion and excitement for your fellow team members.
-Craft a team that carefully listens to her, educates her and provides a personalized shopping experience for the Mom2Be. Help her understand the value of our product and establish an environment built on customer loyalty that drives repeat business and maximizes sales.
-Reflect our brand in the best way possible. With each store visit, look with fresh eyes and see the store as our clients do.
-Practice interactive, team selling when possible. Use this technique to better support our client, and also provide in-the-moment sales training and development for team members.
-Spark impromptu interactions! Make your remote team members feel like part of the team. Seize any and all opportunities for in-person bonding, while basing travel on business needs. Seek out new ways to engage and motivate remote team members. Show them that you genuinely care.
-Build lasting relationships and collaborative partnerships with peers, Home Office and Leased partner teams. Partner not only with your direct reports, but connect with team members of all levels within your district, and build individual relationships.
-Success is measured by the following KPIs: % LY, % Plan, Client Satisfaction Survey, Client Book, Visual Presentation & Standards, Email Capture, Parents Magazine.
-Be the sales and strategy expert, the CEO of your district. Lead a team of leaders, while treating each store like it’s your own. Lead the district to success by partnering with Store Managers to implement sales and operational strategies to reach Company goals and standards.
-Connect your team with the overarching Company Field Goals. Keep the goals alive in your everyday work and communication. Provide individualized coaching and development to strengthen the talent within the district and build a best-in-class sales and leadership team. Ensure that each Store Manager is properly trained and has the tools and resources necessary to make quality decisions to drive business.
-Create a train-the-trainer learning environment within your district. Bring out the best in your Store Managers, so they can successfully develop their own talent.
-Make quality decisions when recruiting; hire the right talent for the right position. Coach and train your managers to do the same, while staying in line with Company standards.
-Establish bench strength within your district. Build a leadership pipeline, potential succession plans and career path opportunities. Use this bench strength and talent pipeline to fill open positions timely.
-Be a partner and a coach when it comes to problem solving. Teach your managers to use the resources available to them to find and recommend solutions.
-Use Client Satisfaction Survey feedback as a learning tool for yourself and your team. Recognize the positive feedback! Use as a training tool to influence future learning opportunities.
-Success is measured by the following KPIs: % LY, % Plan, Turnover, Retention.
-Be a people and results driven leader! Develop and support a plan to drive sales within your district. Ensure your market delivers profitable sales growth by reaching and exceeding financial goals. Strive for operational excellence in accordance with Company policies.
-Instill commitment and hold team accountable for business results, while holding yourself to the same measure of responsibility.
-Determine your own direction! Identify opportunities for travel and store visits based on volume or other high priority needs. Ensure consistent and effective market management and development via Owned and Leased quality store visits.
-Create a shared problem solving experience. Demonstrate joint accountability by collaborating with and supporting others through problems.
-Seek out self-development. Everyday strive to learn something new, and teach someone else a new skill.
-Make two-way feedback part of our everyday culture. Be the performance management expert. Use ongoing communication and real-time feedback as a growth and developmental tool. Encourage a healthy interaction by giving, and asking for, feedback regularly in conjunction with our quarterly performance management program. Carefully listen to any comments, questions and/or concerns your team may have.
-Success is measured by the following KPIs: % LY, % Plan, ADS, UPT and other business/traffic metrics, operational standards such as % shrink, safety audits and operational assessments.
-A minimum of 5 years progressive retail management experience required. Specialty, fashion apparel or multi-unit experience preferred.
-High school diploma or equivalent required.
-Flexible schedule required, including the ability to work nights, weekends and holidays.
-Ability to travel based on business needs between multiple locations, including overnight travel.
-Understand business metrics.
-Excellent time management and organizational skills.
-Self-motivated, independent leader.
-Ability to be mobile in a store including standing, walking, bending, squatting, kneeling, reaching and/or twisting for up to 8 hours or more per day.
-Simple grasping, pushing, pulling, lifting and/or carrying things that weigh up to 40 pounds.