WHAT OUR FIELD LEADERSHIP TEAM STANDS FOR:
We work in a unique business with a very special client. We get to share one of life’s most amazing adventures with our client! Everything we do is for our Mom2Be, and our stores and field leadership team are at the heart of her experience. We are ambitious, performance driven team members who foster a winning culture that inspires others to create and deliver an amazing experience during each and every interaction.
Position & Objectives Summary:
Your Newest Journey Starts Here! You are a brand ambassador, and an advocate for the culture of our Company. Our culture sets us apart and influences everything that we do. As the leader and champion of your Leased area, you are the culture, sales and strategy guru within your market.
At Destination Maternity, we have a unique way of being able to expand our footprint beyond our Owned stores. We have the ability to partner with some of the best department stores across the US; therefore, we thoughtfully select and sell assortments catered precisely to fit the needs of the department store client. This unique business model requires a thoughtful and dedicated leadership team with a strong ability to manage the operations and sales of each Leased door.
The Leased District Manager (LDM) is responsible for creating and implementing the global strategy to drive the Leased business forward within the assigned region.
Our Field Goals:
-Deliver an amazing experience during every interaction.
-No matter what she is coming in for, surprise and delight her by delivering what makes us unique.
-Foster a winning culture that inspires our teams to deliver the +1 Experience.
-Attract, develop, and retain best in class leaders who own and deliver their business results.
-Establish career growth opportunities at all levels.
-Support a culture where team members seek to improve each and every day, evaluate their business, and react to achieve results.
-Know your business, what drives it, and how to maximize it.
-What does success look like for a Leased District Manager?
-Develop and execute a winning plan that will drive leased sales within your region. Be a business partner to the DMs, LAMs, BSMs and MSCs within your assigned area.
-Directly oversee the functions of select high volume Leased stores, including the growth and development of the MSC staff associated with those high-volume locations.
-Provide support, strategy and guidance that directly drives the entire Leased business within your region to success.
-Lead by example and strive to influence other members of the Leased team, including those who report directly to you, and also those who may report to your peers.
-Be an active collaborator. Partner with DMs, LAMs, BSMs and/or MSCs to implement sales and operational strategies to reach Company goals.
-Ensure your market delivers profitable sales growth by reaching and exceeding financial goals. Strive for operational excellence in accordance with all Company standards and expectations.
-Support all Company and Leased partner operational requirements. Ensure policies are understood and followed. In partnership with Home Office and Leased partner team, manage new store openings or department relocations.
-Instill commitment and hold team accountable for business results, while holding yourself to the same measure of responsibility.
-Make two-way feedback part of our everyday culture. Be the performance management expert. Use ongoing communication and real-time feedback as a growth and developmental tool. Encourage a healthy interaction by giving, and asking for, feedback regularly in conjunction with our quarterly performance management program. Carefully listen to any comments, questions and/or concerns your team may have.
-Success is measured by the following KPIs: % LY, % Plan, and other business metrics, operational standards such as % shrink, and operational assessments.
-Cultivate an environment of genuine customer satisfaction. Have the same “+1” mindset for both our internal and external customers and partners. Teach your team to also be “+1” experts.
-Using a train-the-trainer approach, foster a relationship building atmosphere. Work with your teams so they are comfortable and confident when seeking out support from our Leased partners during regular stores visits. Don a positive perspective by being a solution-oriented partner when working through any difficulties with the Leased partner.
-Ensure brand integrity of all Leased locations; all visual and marketing directives to Company and/or Leased partner standards; ensure all promotional sign changes are executed timely, and ensure all transfers, prices changes, damages and/or markdowns are completed within the required timeframe.
Work to convey our Company culture and brand integrity, both internally and externally, and remotely and/or in person.
-Communicate all business opportunities, client feedback and store needs to District Manager or appropriate Leased partner contact.
-Spark impromptu interactions! Make your remote team members feel like part of the team. Seize any and all opportunities for in-person bonding, while basing travel on business needs. Seek out new ways to engage and motivate remote team members. Show them that you genuinely care.
-Build lasting relationships and collaborative partnerships with all direct reports, peers, Home Office and Leased partner teams.
-Success is measured by the following KPIs: % LY, % Plan, Marketing/Visual Presentation & Standards.
-Actively network, recruit and hire qualified MSC’s to support Leased locations, where applicable. Make quality decision when recruiting; hire the right talent for the right position while staying in line with Company standards.
-Establish bench strength within your market to ensure any open positions are filled timely and the business is not disrupted.
-In addition to the LAM & MSC team, educate Leased business partners about our merchandising standards, products, client experience and any other Company initiatives.
-Provide individualized coaching and development to strengthen the talent of your LAM and MSC team. Ensure that each team member is properly trained and has the tools and resources necessary to make quality decisions to drive business.
-Success is measured by the following KPIs: % LY, % Plan, Turnover, Retention.
-A minimum of 3-5 years retail management experience required. Specialty, fashion apparel or multi-unit experience preferred.
-High school diploma or equivalent required.
-Flexible schedule required, including the ability to work nights, weekends and holidays.
-Ability to travel based on business needs between multiple locations, including overnight travel.
-Understand business metrics.
-Excellent time management and organizational skills.
-Self-motivated, independent leader.
-Ability to be mobile in a store including standing, walking, bending, squatting, kneeling, reaching and/or twisting for up to 8 hours or more per day.
-Simple grasping, pushing, pulling, lifting and/or carrying things that weigh up to 40 pounds.