WHAT OUR FIELD LEADERSHIP TEAM STANDS FOR:
We work in a unique business with a very special client. We get to share one of life’s most amazing adventures with our client! Everything we do is for our Mom2Be, and our stores and field leadership team are at the heart of her experience. We are ambitious, performance driven team members who foster a winning culture that inspires others to create and deliver an amazing experience during each and every interaction.
Position & Objectives Summary:
Your Newest Journey Starts Here! You are a brand ambassador, and an advocate for the culture of our Company. Our culture sets us apart and influences everything that we do. As the leader and champion of your leased area, you are the culture, sales and strategy guru within your market.
At Destination Maternity, we have a unique way of being able to expand our footprint beyond our Owned stores. We have the ability to partner with some of the best department stores across the US; therefore, we thoughtfully select and sell assortments catered precisely to fit the needs of the department store client. This unique business model requires a thoughtful and dedicated leadership team with a strong ability to manage the operations and sales of each Leased door.
The Leased Area Manager (LAM) is responsible for successfully driving sales and running the operations of each assigned location. This position requires the ability to manage the functions both in person and remotely. The LAM must convey our Company culture and brand integrity when establishing relationships with each business partner.
Our Field Goals:
-Deliver an amazing experience during every interaction.
-No matter what she is coming in for, surprise and delight her by delivering what makes us unique.
-Foster a winning culture that inspires our teams to deliver the +1 Experience.
-Attract, develop, and retain best in class leaders who own and deliver their business results.
-Establish career growth opportunities at all levels.
-Support a culture where team members seek to improve each and every day, evaluate their business, and react to achieve results.
-Know your business, what drives it, and how to maximize it.
What does success look like for a Leased Area Manager?
-Develop and support a plan to drive sales within your area. Ensure your market delivers profitable sales growth by reaching and exceeding financial goals. Strive for operational excellence in accordance with Company policies.
-Support all Company and Leased partner operational standards. Ensure policies are understood and followed. In partnership with Home Office and Leased partner team, manage new store openings or department relocations.
-Instill commitment and hold team accountable for business results, while holding yourself to the same measure of responsibility.
-Determine your own direction! Identify opportunities for travel and store visits based on volume, new MSC training, or other high priority needs. Ensure consistent and effective Leased market management and development.
-Create a shared problem solving experience. Demonstrate joint accountability by collaborating with Leased partners and/or other members of the field leadership team to stay ahead of any operational issues.
-Seek out self-development. Everyday strive to learn something new, and teach someone else a new skill. This includes your MSC direct reports, field leadership peers, your direct leader and/or Leased business partners.
-Oversee financial aspects of each Leased location including payroll, scheduling, and inventory management.
-Support and participate in key store events. (ex: seasonal fashion shows, holiday meetings)
-Make two-way feedback part of our everyday culture. Be the performance management expert. Use ongoing communication and real-time feedback as a growth and developmental tool. Encourage a healthy interaction by giving, and asking for, feedback regularly in conjunction with our quarterly performance management program. Carefully listen to any comments, questions and/or concerns your team may have.
-Work with LDM / RD to craft a strategy to move the Leased business forward.
-Success is measured by the following KPIs: % LY, % Plan, and other business metrics, operational standards such as % shrink, and operational assessments.
-Cultivate an environment of genuine customer satisfaction. Always stop any tasking and assist clients, or potential clients, when they enter the department.
-Ensure brand integrity of all Leased locations; all visual and marketing directives follow Company and/or Leased partner standards; ensure all promotional sign changes are executed timely, and ensure all transfers, prices changes, damages and/or markdowns are completed within the required timeframe.
-Make store based decisions, as necessary, when following Home Office directives. Always keep the Mom2Be’s shopping experience at top of mind and ensure optimum product presentation on the sales floor.
-Maintain an in-depth knowledge of all merchandise within each Leased location. Understand product knowledge, product value and the differences in assortments.
-Communicate all business opportunities, client feedback and store needs to your Leased District Manager or appropriate Leased partner contact.
-Reflect our brand in the best way possible. With each store visit, look with fresh eyes and see the store as our clients do.
-Practice interactive, team selling when possible. Use this technique to better support our client, and also provide in-the-moment sales training and development for team members.
-Spark impromptu interactions! Make your remote team members feel like part of the team. Seize any and all opportunities for in-person bonding, while basing travel on business needs. Seek out new ways to engage and motivate remote team members. Show them that you genuinely care.
-Build lasting relationships and collaborative partnerships with all direct reports, peers, Home Office and Leased partner teams.
-Success is measured by the following KPIs: % LY, % Plan, Marketing/Visual Presentation & Standards.
-Actively network, recruit and hire qualified MSC’s to support Leased locations, where applicable. Make quality decision when recruiting; hire the right talent for the right position while staying in line with Company standards.
-Establish bench strength within your area to ensure any open positions are filled timely.
-In addition to the MSC team, educate Leased business partners about our merchandising standards, products, client experience and any other Company initiatives.
-Connect your team with the overarching Company and Field Goals. Keep these goals alive in your everyday work and communication.
-Provide individualized coaching and development to strengthen the talent of your MSC team. Ensure that each team member is properly trained and has the tools and resources necessary to make quality decisions to drive business.
-When breakdowns in communication occur, don a positive perspective by being a solution-oriented partner.
-Success is measured by the following KPIs: % LY, % Plan, Turnover, Retention.
-A minimum of 3-5 years retail management experience required. Specialty, fashion apparel or multi-unit experience preferred.
-High school diploma or equivalent required.
-Flexible schedule required, including the ability to work nights, weekends and holidays.
-Ability to travel based on business needs between multiple locations, including overnight travel.
-Understand business metrics.
-Excellent time management and organizational skills.
-Self-motivated, independent leader.
-Ability to be mobile in a store including standing, walking, bending, squatting, kneeling, reaching and/or twisting for up to 8 hours or more per day.
-Simple grasping, pushing, pulling, lifting and/or carrying things that weigh up to 40 pounds.