WHAT OUR FIELD LEADERSHIP TEAM STANDS FOR:
We work in a unique business with a very special client. We get to share one of life’s most amazing adventures with our client! Everything we do is for our Mom2Be, and our stores and field leadership team are at the heart of her experience. We are ambitious, performance driven team members who foster a winning culture that inspires others to create and deliver an amazing experience during each and every interaction.
Position & Objectives Summary:
Your Newest Journey Starts Here! You are a brand ambassador, and an advocate for the culture of our Company. Our culture sets us apart and influences everything that we do. As the leader and champion of your assigned store(s), you are the culture, sales and strategy guru.
As a leader in our business, it is up to you to instill our mission and culture into the daily behaviors of yourself and others. We care about a culture of greatness. Culture is the true identity of the Company, and it’s the personality of our organization. Culture shapes team member, client, and partner behavior.
The Store Manager (SM) is responsible for successfully driving sales and running the operations of the individual Owned store. The SM must convey our Company culture and brand integrity when establishing relationships with each client, team member and business partner.
Our Field Goals:
-Deliver an amazing experience during every interaction.
-No matter what she is coming in for, surprise and delight her by delivering what makes us unique.
-Foster a winning culture that inspires our teams to deliver the +1 Experience.
-Attract, develop, and retain best in class leaders who own and deliver their business results.
-Establish career growth opportunities at all levels.
-Support a culture where team members seek to improve each and every day, evaluate their business, and react to achieve results.
-Know your business, what drives it, and how to maximize it.
What does success look like for a store Manager?
-Have a passion for people; put our client first! Create and maintain a culture that is focused around our Mom2Be. Ensure her shopping experience starts when she walks in the door; treat her like your best friend. Have the same level of passion and excitement for your fellow team members.
-Craft a team that carefully listens to her, educates her and provides a personalized shopping experience for the Mom2Be. Help her understand the value of our product and establish an environment built on customer loyalty that drives repeat business and maximizes sales.
-Practice interactive, team selling when possible. Use this technique to better support our client, and also provide in-the-moment sales training and development for team members.
-Ensure brand integrity within your four walls; all visual and marketing directives follow Company standards; ensure all promotional sign changes are executed timely, and ensure all transfers, prices changes, damages and/or markdowns are completed within the required timeframe.
-Make store based decisions, as necessary, when following Home Office directives. Always keep the Mom2Be’s shopping experience at top of mind and ensure optimum product presentation on the sales floor. Communicate all business opportunities to the appropriate partner.
-Build lasting relationships and collaborative partnerships with all direct reports, peers, and Home Office partners.
-Success is measured by the following KPIs: % LY, % Plan, Client Satisfaction Survey, Client Book, Visual Presentation & Standards, Email Capture, Parents Magazine.
-Actively network, recruit and seek out top talent to fill positions within your store. Make quality decision when recruiting; hire the right talent for the right position while staying in line with Company standards.
-Establish bench strength and an active network of candidates to fill any open positions in a timely manner and with the right talent.
-Lead your team in personal and professional development; identify potential for succession planning opportunities.
-Provide individualized coaching and development to strengthen the talent of your direct reports. Ensure that each team member is properly trained and has the tools and resources necessary to make quality decisions to drive sales, especially when operating in a single coverage environment.
-Maintain an in-depth knowledge of all merchandise in the store, coach store team on all aspects of product knowledge, including brand information and differences, styling tips, fabrications and key features and benefits of our product assortment.
-Success is measured by the following KPIs: % LY, % Plan, Turnover, Retention.
-Build repeat business and maximize traffic to ensure your store delivers profitable sales growth. Strive to exceed financial goals. Strive for operational excellence in accordance with Company policies.
-Support all Company operational standards. Ensure policies are understood and followed.
-Instill commitment and hold team accountable for business results. Create a shared problem solving experience.
-Oversee financial aspects of the store, including payroll, scheduling, inventory management, and loss prevention.
-Support and participate in key store/mall events. (ex: seasonal fashion shows, holiday meetings)
-Make two-way feedback part of our everyday culture. Carefully listen to any comments, questions and/or concerns your team may have.
-Frequently open and/or close and run the operations of the store independently during shift.
-Success is measured by the following KPIs: % LY, % Plan, ADS, UPT and other business metrics, operational standards such as % shrink, safety audits and operational assessments.
-Prior retail management experience required. Specialty or fashion apparel experience preferred.
-High school diploma or equivalent required.
-Must be comfortable working independently, including working in a single coverage environment.
-Flexible schedule required, including the ability to work nights, weekends and holidays.
-Understand business metrics.
-Excellent time management and organizational skills.
-Self-motivated, independent leader.
-Ability to be mobile in a store including standing, walking, bending, squatting, kneeling, reaching and/or twisting for up to 8 hours or more per day.
-Simple grasping, pushing, pulling, lifting and/or carrying things that weigh up to 40 pounds.